NEWS ARCHIVE
How we provide you with reliable internet services, 24/7
Microtech's services are designed for reliability, availability, and performance. Microtech currently employs servers in 5 different global locations to ensure fault tolerance. These serve over 22,000 clients in almost every part of the globe, more than 50,000 domains, and well over 10 million dns queries a day.
All services are monitored 24x7, every day of the year. Engineers are automatically notified within minutes of any issues affecting the network and backup systems ensure that dns services continue to run even in the event of issues with single sites. This ensures your domain names continue to function. Details of service issues and maintenance are posted on our status page, which is also available as an RSS feed to keep you informed at all times.
Microtech's DNS infrastructure is based on Open Source Linux software and has proven itself extremely reliable having served many billions of queries over several years without issue.
Our head office, based in the Channel Islands, UK, provides management for all of our sites and services.
We have no 'level 1' support. All support engineers are expected to be able to resolve any typical issue or customer support requirement directly. This ensures you always get prompt and accurate advice, first time. We know how frustrating it is to get scripted or inaccurate support responses. Despite our large client base, we aim to offer a personal and knowledgeable support service.
Please browse our web site, and feel free to contact us to discuss your requirements.
