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PRIVACY POLICY

Effective as of June 1, 2011

This Privacy Policy only addresses our use and disclosure of information we collect from you on our website www.cloudfloorDNS.com and our service platform. The data collected by the "end user" through our platform is owned by our "Client". We own All data collected on our corporate website, www.cloudfloorDNS.com, product website, cloudfloorDNS.com, and any affiliate websites.

CloudFloor Corporation respects your right to privacy and is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing this website (the “Site”), you acknowledge and fully understand this Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

When you visit our web site or use any of our services, you may be providing two distinct types of information: anonymous statistics collected as you browse the Site, and personal information you knowingly give us. CloudFloor also gathers certain types of personal information about the users who log-in and visit the CloudFloor management portal on the Site. The following describes how the personal information CloudFloor collects on its Site will be treated. 

CloudFloor complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. For more information about the Safe Harbor program please visit http://www.export.gov/safeharbor

 

At CloudFloor, we assure you that we do not:

 

CloudFloor does:

 

Information this site collects:
CloudFloor collects certain information from and about its users three ways: directly from our web server logs, the user, and with cookies. Depending upon how you interact with the Site, information collected about you may include registration related information such as your name, address, and e-mail address, telephone number(s); information about the pages you visit and the searches you perform; transaction data related to services you may use or order on the Site.

As you browse the Site, our Web servers collect statistics about your visit (not about you personally, unless you log in as a user of our services.) When you visit our Site, we may track information to administer the site and analyze its usage. Examples of information we may track and statistics we monitor via web servers include:

We also use third-party services, such as Google Analytics, to collect and analyze such information.

Information CloudFloor collects on this Site will enable you to purchase and use CloudFloor services and to personalize the content and services provided to you, as well as enable CloudFloor to contact you regarding the products and services provided, provide customer service, network management, surveys, offers of related services you opt-in to and have the right to opt-out at any time, and other exchanges of information as well as provide us with aggregate demographic data that CloudFloor uses to improve the services offered to users.

 

Registration forms:
We have registration forms that relate to the Services we offer. The forms require users to give us accurate contact information. Such personally identifiable information is used for the purpose of interacting with you regarding your use of our Services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as processing your credit card or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if CloudFloor is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

In the forms, some of the personal information data fields will offer you an election to make a data item public. The election does not mean we publish the data in any general way; what it does mean is that a "whois"-like application could look up the data. However, if you elect to not make the data public, it will remain private.

This information may also be used in any investigation we initiate due to complaints regarding spam, activities related to hacking/cracking/denial-of-service attacks, and/or other potentially illegal activities.

You will only receive mailings unrelated to our Services if you explicitly request them from us. You may change your preferences at any time.

 

Cookies
A cookie is a small, encrypted data string used to deliver personalized Web content, and may be used to control access to our Site. A cookie cannot be used to access or otherwise compromise the data on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to personalize or enhance your user experience. This Site uses cookies for navigation and to store Site preferences for when a current customer signs into its CloudFloor account. One of the primary purposes of cookies is to provide a convenience feature to save you time. The cookie is used exclusively for providing access to and managing your CloudFloor account. This data is never made available to third parties. By creating an account on the CloudFloor Site you agree to allow us to use cookies to help enhance your Site experience. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We reserve the right to share aggregated site statistics with partner companies, but we do not share any personally identifiable information. We may allow third-party cookies from analytics services, such as Google Analytics, Salesforce CRM, and LiveChat.

 

Information Security
We have security measures in place to protect against loss, misuse and alteration of information under our control. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@cloudfloor.com

 

Links to Other Sites
The Site may contain links to other websites. While we endeavor to have relationships with companies who share our regard for the privacy of web visitors and users, please be aware that our Site Privacy Policy does not apply to these sites.

 

Testimonials
We post customer testimonials/comments/reviews on our Site, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

 

Opt-in Mail Policy
You will not receive mailings from us other than information directly related to the Service you are using unless you explicitly allow us to send such mailings to you. Our Site provides users the opportunity to change this option at any time.

 

Opt-out
Users may opt-out of any individually specific or all CloudFloor promotional related emails and mailings. Yet, CloudFloor reserves the right to send users email non-promotional communications such as those related to business practices and system options, such as outage notifications and quota warnings, even if the user has opted out of promotional mailings. Each marketing message sent will give you the right to opt-out of future messages.

 

If you would like to review the personal information we maintain about you in our records, request information about contact preferences, make changes to personal information maintained in our records, or would otherwise like further information about our privacy practices, you may do so by sending an email with your name to support@cloudfloor.com by contacting us at our mailing address:

CloudFloor Corporation
245 Winter Street,
Suite 110,
Waltham, MA 02151
USA

MicroTech Limited, CloudFloor DNS
Nelson House, Pitronnerie Road
St. Peter Port, Guernsey
Channel Islands, GY1 2RL
United Kingdom

Telephone – US +1 781-373-5823 or UK 44 (0)1481 720924 or 44 (0) 207 0433 052
Fax: 44 (0)845 280 1687

CloudFloor will post any changes to its Privacy Policy on our Site and will indicate the effective date of such change.