Effective as of June 1, 2011
CloudFloor Corporation respects your right to privacy and is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing this website (the “Site”), you acknowledge and fully understand this Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
When you visit our web site or use any of our services, you may be providing two distinct types of information: anonymous statistics collected as you browse the Site, and personal information you knowingly give us. CloudFloor also gathers certain types of personal information about the users who log-in and visit the CloudFloor management portal on the Site. The following describes how the personal information CloudFloor collects on its Site will be treated.
CloudFloor complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. For more information about the Safe Harbor program please visit http://www.export.gov/safeharbor
At CloudFloor, we assure you that we do not:
- Collect personal information from you unless you provide it to us;
- Sell, give, rent, loan or otherwise disclose to any third parties outside of CloudFloor any personally identifiable information about you, ever;
- Provide any personally identifiable information about you to anyone except when:
- We have your explicit permission;
- To comply with a court order;
- In an aggregated form that does not directly identify you;
- With third party vendors, consultants, and other service providers who are working on our behalf to provide the services for which you have contracted and need access to your information to carry out their work for us;
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Safeguard user information from unauthorized access;
- Honor user requests to remove them from our mailing lists; and
- Maintain strict confidentiality of user information when undertaking projects with other companies.
- CloudFloor uses common Internet technologies, such as cookies, to keep track of interactions with the Site and emails.
- User details will be provided to third parties if the user is in violation of CloudFloor’s Acceptable Use Policy.
Information this site collects:
CloudFloor collects certain information from and about its users three ways: directly from our web server logs, the user, and with cookies. Depending upon how you interact with the Site, information collected about you may include registration related information such as your name, address, and e-mail address, telephone number(s); information about the pages you visit and the searches you perform; transaction data related to services you may use or order on the Site.
As you browse the Site, our Web servers collect statistics about your visit (not about you personally, unless you log in as a user of our services.) When you visit our Site, we may track information to administer the site and analyze its usage. Examples of information we may track and statistics we monitor via web servers include:
- Your Internet protocol address, from which domains and/or IP address our visitors come (e.g., "aol.com" or "127.0.0.1")
- Which pages people visit on our Site.
- How many people visit our Site.
- The kind of browser or computer you use.
- Number of links you click within the Site.
- State or country from which you accessed the Site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our Site from.
- Pages you viewed on the Site.
We also use third-party services, such as Google Analytics, to collect and analyze such information.
Information CloudFloor collects on this Site will enable you to purchase and use CloudFloor services and to personalize the content and services provided to you, as well as enable CloudFloor to contact you regarding the products and services provided, provide customer service, network management, surveys, offers of related services you opt-in to and have the right to opt-out at any time, and other exchanges of information as well as provide us with aggregate demographic data that CloudFloor uses to improve the services offered to users.
We have registration forms that relate to the Services we offer. The forms require users to give us accurate contact information. Such personally identifiable information is used for the purpose of interacting with you regarding your use of our Services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as processing your credit card or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if CloudFloor is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
In the forms, some of the personal information data fields will offer you an election to make a data item public. The election does not mean we publish the data in any general way; what it does mean is that a "whois"-like application could look up the data. However, if you elect to not make the data public, it will remain private.
This information may also be used in any investigation we initiate due to complaints regarding spam, activities related to hacking/cracking/denial-of-service attacks, and/or other potentially illegal activities.
You will only receive mailings unrelated to our Services if you explicitly request them from us. You may change your preferences at any time.
A cookie is a small, encrypted data string used to deliver personalized Web content, and may be used to control access to our Site. A cookie cannot be used to access or otherwise compromise the data on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We reserve the right to share aggregated site statistics with partner companies, but we do not share any personally identifiable information. We may allow third-party cookies from analytics services, such as Google Analytics, Salesforce CRM, and LiveChat.
We have security measures in place to protect against loss, misuse and alteration of information under our control. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com
Links to Other Sites
We post customer testimonials/comments/reviews on our Site, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Opt-in Mail Policy
You will not receive mailings from us other than information directly related to the Service you are using unless you explicitly allow us to send such mailings to you. Our Site provides users the opportunity to change this option at any time.
Users may opt-out of any individually specific or all CloudFloor promotional related emails and mailings. Yet, CloudFloor reserves the right to send users email non-promotional communications such as those related to business practices and system options, such as outage notifications and quota warnings, even if the user has opted out of promotional mailings. Each marketing message sent will give you the right to opt-out of future messages.
If you would like to review the personal information we maintain about you in our records, request information about contact preferences, make changes to personal information maintained in our records, or would otherwise like further information about our privacy practices, you may do so by sending an email with your name to firstname.lastname@example.org by contacting us at our mailing address:
245 Winter Street,
Waltham, MA 02151
MicroTech Limited, CloudFloor DNS
Nelson House, Pitronnerie Road
St. Peter Port, Guernsey
Channel Islands, GY1 2RL
Telephone – US +1 781-373-5823 or UK 44 (0)1481 720924 or 44 (0) 207 0433 052
Fax: 44 (0)845 280 1687