Microtech System Status

Status update Sat, 27 Feb 2010 08:45

support@mtgsy.net (Microtech) — Sat, 27 Feb 2010 08:45 GMT

Microtech is upgrading some of it's website infrastruture today. For the most part, this should be completely seamless. FTP services will be disabled for a short period today. All services should continue to function without issue.

Status update Tue, 2 Feb 2010 00:00

support@mtgsy.net (Microtech) — Tue, 2 Feb 2010 00:00 GMT

An update following the issues with dns2 and mail6. These servers have now been replaced. Users need not make any changes. These were put in place yesterday morning and any dns propagation should now be complete. Users should not be experiencing any issues as a result of this. Users with vanity names pointing at dns2 may wish to check/update their host name/ip mappings.

Status update Sun, 31 Jan 2010 09:18

support@mtgsy.net (Microtech) — Sun, 31 Jan 2010 09:18 GMT

The server move handled by staff at one of the data centers we use has not gone to plan as our equipment has been damaged. We are working on restoring dns2 and mail6 but may have to get replacement equipment to site. DNS and mail delivery should be unaffected by this issue.

Status update Sat, 30 Jan 2010 00:00

support@mtgsy.net (Microtech) — Sat, 30 Jan 2010 00:00 GMT

A physical server move will mean dns2 will go offline this evening at 2200hrs GMT for about an hour. This should have no affect on services as other servers will take the load. Our web site will be running during this time but the odd function may be unnavailable during this maintenance.

Status update Wed, 27 Jan 2010 10:15

support@mtgsy.net (Microtech) — Wed, 27 Jan 2010 10:15 GMT

Upgrade is complete. Server is restarting...

Status update Wed, 27 Jan 2010 10:09

support@mtgsy.net (Microtech) — Wed, 27 Jan 2010 10:09 GMT

The zimbra service will be stopped for about 5-10 minutes from now for a brief memory upgrade to increase performance.

Status update Wed, 13 Jan 2010 15:09

support@mtgsy.net (Microtech) — Wed, 13 Jan 2010 15:09 GMT

zimbra maintenance has now ended

Status update Wed, 13 Jan 2010 14:45

support@mtgsy.net (Microtech) — Wed, 13 Jan 2010 14:45 GMT

Some of the Zimbra services will go offline briefly for some updates. This page will be updated once all work is complete.

Status update Tue, 29 Dec 2009 10:20

support@mtgsy.net (Microtech) — Tue, 29 Dec 2009 10:20 GMT

Just to confirm all services are restored with the exception of dns4. DNS4's router seems to have been affected by the power faulire. We are working to resolve the issue now.

Status update Tue, 29 Dec 2009 09:30

support@mtgsy.net (Microtech) — Tue, 29 Dec 2009 09:30 GMT

A UPS failure at our office in Guernsey has affected some services. The faulty UPS has been taken out of circuit and all services should be running again in the next few minutes. This failure occured at approximately 6am.

Status update Sat, 21 Nov 2009 11:30

support@mtgsy.net (Microtech) — Sat, 21 Nov 2009 11:30 GMT

Zimbra services will temporarily go off-line shortly for a systems upgrade. A further note will be posted here once this is complete.

Status update Sat, 21 Nov 2009 11:30

support@mtgsy.net (Microtech) — Sat, 21 Nov 2009 11:30 GMT

Zimbra update is complete

Status update Thu, 12 Nov 2009 09:00

support@mtgsy.net (Microtech) — Thu, 12 Nov 2009 09:00 GMT

A problem with some services has been resolved after a server failure. No further known issues exist. Should you have any further issues, please contact support.

Status update Mon, 9 Nov 2009 16:19

support@mtgsy.net (Microtech) — Mon, 9 Nov 2009 16:19 GMT

Our web servers will undergo minor upgrades at 17:00 today. A short break in website service may be experienced during a restart of some services.

Status update Tue, 13 Oct 2009 12:30

support@mtgsy.net (Microtech) — Tue, 13 Oct 2009 12:30 GMT

There is a delay on inbound mail to some services at the moment. This should be clear within the next hour.

Status update Wed, 7 Oct 2009 00:00

support@mtgsy.net (Microtech) — Wed, 7 Oct 2009 00:00 GMT

This Sunday the 11th, begining at 8am, essential work will be carried out on a local electricity substation. This work is expected to take an extended period of time. Whilst this is expected to be non service affecting, it may be necessary at some point to power down certain cabinets. This will possibly cause some delays to email via the mailscan service, hosted pop accounts, and some exchange accounts. We hope the timing of this maintenance will mean it has minimal impact on your business.

Status update Wed, 30 Sep 2009 10:37

support@mtgsy.net (Microtech) — Wed, 30 Sep 2009 10:37 GMT

The web forwarding service may experience a very short break (approx 1 minute) whilst some maintenance is performed this morning

Status update Tue, 28 Jul 2009 18:16

support@mtgsy.net (Microtech) — Tue, 28 Jul 2009 18:16 GMT

All systems have returned to normal. It is believed this switch problem is the result of several other issues that occurred on part of the network today/yesterday. Now having been completely replaced, we hope that normal service will continue.

Status update Tue, 28 Jul 2009 17:55

support@mtgsy.net (Microtech) — Tue, 28 Jul 2009 17:55 GMT

a switch failure has occured on our network. This has been replaced and systems are returning to normal now.

Status update Fri, 17 Jul 2009 11:30

support@mtgsy.net (Microtech) — Fri, 17 Jul 2009 11:30 GMT

The web forwarding service has experienced some brief issues this morning related to a process or processes on that server suddenly and dramaticly consuming memory causing the server to become less responsive. We are investigating. The service is running normally at the moment.

Status update Tue, 7 Jul 2009 11:17

support@mtgsy.net (Microtech) — Tue, 7 Jul 2009 11:17 GMT

Due to an issue with the POP server will will be restarting it shortly. This will prevent users on the basic pop account from checking POP email for about 5 minutes.

Status update Wed, 1 Jul 2009 16:25

support@mtgsy.net (Microtech) — Wed, 1 Jul 2009 16:25 GMT

dns0 is back up and up to date

Status update Wed, 1 Jul 2009 16:05

support@mtgsy.net (Microtech) — Wed, 1 Jul 2009 16:05 GMT

dns0 is down due to a power failure at the dallas data centre. Power is being restored. We hope dns0 will be back up very shortly.

Status update Mon, 29 Jun 2009 18:25

support@mtgsy.net (Microtech) — Mon, 29 Jun 2009 18:25 GMT

dns0 is currently experiencing some intermittant issues. It is being resolved now. this should not affect any services.

Status update Thu, 25 Jun 2009 19:30

support@mtgsy.net (Microtech) — Thu, 25 Jun 2009 19:30 GMT

Part of the bluesquare data center seems to have just suffered a brief power outage. Our web site and dns2 were down for approximately 10 minutes.

Status update Sat, 20 Jun 2009 21:50

support@mtgsy.net (Microtech) — Sat, 20 Jun 2009 21:50 GMT

The telecom line problem affecting the web forwarding and some mail services has been resolved. During this time the forwarding service was moved to another IP to preserve the service. We will switch back the IP in the next 30 minutes which will result in a further small break in service not expected to last more than several minutes.

Status update Sat, 20 Jun 2009 18:40

support@mtgsy.net (Microtech) — Sat, 20 Jun 2009 18:40 GMT

A communications line failure outside of our network is affecting web forwarding and some email services currently. We have informed the relevant engineers who are working to resolve the problem now. We will update this page once the issue is resolved.

Status update Mon, 8 Jun 2009 13:06

support@mtgsy.net (Microtech) — Mon, 8 Jun 2009 13:06 GMT

Update: We are continuing to monitor the situation. most users should be able to function as normal. Should you have any ongoing issues, please check here first and log a call on the support centre page if you have an issue you think is not related to these attacks.

We appreciate your patience and are continuing to investigate the sources of the attack.

Status update Mon, 8 Jun 2009 00:00

support@mtgsy.net (Microtech) — Mon, 8 Jun 2009 00:00 GMT

We are currently experiencing a massive distributed denial of service attack, primary from China. We are working to keep services running, but some services are intermittantly affected. Please bear with us whilst we do our utmost to prevent further interruptions.

Status update Sun, 7 Jun 2009 16:07

support@mtgsy.net (Microtech) — Sun, 7 Jun 2009 16:07 GMT

Between 13:40 and 14:20, a large distributed denial of service attack originating in China was aimed at our name servers. Services are currently back to normal and we are monitoring the situation.

Status update Thu, 21 May 2009 18:00

support@mtgsy.net (Microtech) — Thu, 21 May 2009 18:00 GMT

Microtech is performing some email database maintenance on our internal email servers over the enxt few hours. Please use the support centre for support for a quicker response during this time.

Status update Wed, 20 May 2009 12:08

support@mtgsy.net (Microtech) — Wed, 20 May 2009 12:08 GMT

Power seems to be back up at C&W.

Status update Wed, 20 May 2009 11:02

support@mtgsy.net (Microtech) — Wed, 20 May 2009 11:02 GMT

One of the Cable and wireless data centres here has lost power. Not supposed to be able to happen, but it has. This has affected access to dns4. DNS should continue to resolve normally as all the other servers are still on-line. We will update the status page again once C&W have cleared the issue.

Status update Fri, 8 May 2009 14:25

support@mtgsy.net (Microtech) — Fri, 8 May 2009 14:25 GMT

There appears to be some intermittant network issues with one of our sites the last 10-15 minutes. This will affect access to the web site. The problem appears to be resolved as of now, but we will continue to monitor the situation.

Status update Wed, 15 Apr 2009 12:46

support@mtgsy.net (Microtech) — Wed, 15 Apr 2009 12:46 GMT

At approximately 12:15 today one of our bandwidth providers experienced a large incoming DoS attack, this caused a portion of our network to experience serious congestion issues. Normal service should now be resumed. This issue temporarily affected access to our web site as well as some hosted servers.

Status update Mon, 6 Apr 2009 17:12

support@mtgsy.net (Microtech) — Mon, 6 Apr 2009 17:12 GMT

At midnight tomorrow emergency maintenance will be carried out on one of our racks in the UK. This will cause some brief web site outages. DNS will continue to resolve normally, though dns2 may well be unavailable for a brief time.

No user action is necessary.

Regards,
Microtech Limited
http://www.mtgsy.net

Status update Thu, 2 Apr 2009 07:52

support@mtgsy.net (Microtech) — Thu, 2 Apr 2009 07:52 GMT

In the early hours of this morning, one of our SAN's suffered a disk controller failure. Due to the nature of the failure and the fact that the machine continued to actually be responsive even though it could not serve data, the backup san did not automatically take over as it should have until we restarted systems manually at around 7am.

All systems are now back to normal, however some services where affected by the outage. These are mailscan, web forwarding, exchange1, and some back office servers. Some delay to delivering email will have been experienced the last few hours via certain mail services. In addition, a very small amount of emails (around 300) that were in the process of being received at the time the storage failed were not written to disk and would have been returned as undeliverable to the sender. If you experienced this issue, please resend your email.

We sincerely apologise for this outage and will take steps to try and ensure similar senarios result in a proper failover of services in the future.

Regards,

Paul Smith
Microtech Support

Status update Mon, 9 Feb 2009 10:10

support@mtgsy.net (Microtech) — Mon, 9 Feb 2009 10:10 GMT

At 14:00 GMT today we will be replacing the core router at our Guernsey site. This will result in a short outage not expected to exceed 10 minutes. During this time the mail queue status, hosted email and dns1will be briefly unavailable.

Status update Tue, 3 Feb 2009 15:50

support@mtgsy.net (Microtech) — Tue, 3 Feb 2009 15:50 GMT

Our query link to Nominet has very temporarily reached it's limit due to the volume of queries it has been receiving. This may make the availability checking of some .uk domains unavailable for a short period. We do not anticipate this lasting more than 20 minutes or so.

We apologise for the inconvenience and are taking steps to ensure remote queries to the whois page are limited in future.

Regards,
Microtech Support
http://www.mtgsy.net

Status update Mon, 22 Dec 2008 13:55

support@mtgsy.net (Microtech) — Mon, 22 Dec 2008 13:55 GMT

Web forwarding may be very briefly off line whilst we perform some maintenance. This is expected to be a very brief issue.

Status update Mon, 1 Dec 2008 16:33

support@mtgsy.net (Microtech) — Mon, 1 Dec 2008 16:33 GMT

Microtech's email system is undergoing some maintenance for the next few hours. Should you have any urgent support calls, please use the support center on the website to submit a call.

Status update Mon, 13 Oct 2008 14:10

support@mtgsy.net (Microtech) — Mon, 13 Oct 2008 14:10 GMT

Just to confirm all queues are clear. There is no further back log of email. We will monitor the queues closely to ensure they stay within limits.

Status update Thu, 9 Oct 2008 00:00

support@mtgsy.net (Microtech) — Thu, 9 Oct 2008 00:00 GMT

Hotmail delivery issues.

Many users are reporting hotmail rejecting legitimate email as spam again. There is regrettably nothing we can do about this as we have no control over what hotmail consider spam and what content they consider legitimate. We are seeing a repeat of several months ago where hotmail are rejecting considerable numbers of perfectly legitimate email messages with the 'rejected by Windows Live Hotmail for policy reasons' error. Advice from hotmail is limited, but does include getting the recipient to add the senders email address to their hotmail 'safe senders' list.

If you continue to experience issues, we ask that you get the recipient to log a call with hotmail/livemail themselves, as there is nothing we can do from this end.

Status update Wed, 8 Oct 2008 06:00

support@mtgsy.net (Microtech) — Wed, 8 Oct 2008 06:00 GMT

According to Hotmail, their system is unable to determine unathorised data mining from geniune servers and they are unable to make exceptions to this. This problem comes about from the fact we try to prevent email abuse and spam from addresses @hotmail.com being sent to our servers. We use the same methods as some various other software to verify email addresses if needed, but hotmail seems to have incorrectly clasified this as a data mining attempt. As a result, in order to prevent this happening again we will be forced to reject email that is address as from @hotmail.com that does not match it's published SPF. This is a move we have resisted in the past as it causes some legitimate email from people who send not via hotmail servers, but with the hotmail address to get their email bounced. Hotmail have told us they will lift the block at 8:08 today (very specific!)

Status update Wed, 8 Oct 2008 05:00

support@mtgsy.net (Microtech) — Wed, 8 Oct 2008 05:00 GMT

We are continuing to try and resolve the problem at Hotmail which have blocked one of our server as they seem to have classified them as trying to mine their user database for some reason. This of course is nonsense. We have asked them to remove the block. If you have hotmail users having difficulties sending to you, please ask them to contact hotmail support quoting the error you are reciving and ask them to remove the block.

Status update Tue, 7 Oct 2008 16:00

support@mtgsy.net (Microtech) — Tue, 7 Oct 2008 16:00 GMT

There are some known issues sending to / reciving from some Hotmail users at the moment. This is not an issue with Microtech mail servers and we have asked Hotmail to look into the problem.

Status update Wed, 24 Sep 2008 00:00

support@mtgsy.net (Microtech) — Wed, 24 Sep 2008 00:00 GMT

A Zimbra update will take place at 20:00 GMT today. This will make the Zimbra services unavailable for approximately 15 minutes. This upgrade is to bring the service up to the latest Zimbra build.

Status update Thu, 18 Sep 2008 17:15

support@mtgsy.net (Microtech) — Thu, 18 Sep 2008 17:15 GMT

Once of our cisco routers just dropped it's ethernet interface for no apparent reason. This caused a few minutes loss of public connectivity to some of the hosted email servers. The fault was quickly resolved and we are investigating further to determine why this happened.

Status update Fri, 5 Sep 2008 10:15

support@mtgsy.net (Microtech) — Fri, 5 Sep 2008 10:15 GMT

At 10am a fault occurred on the network that hosts our web site and dns2. This caused the unavailability of our web site and dns2. Service was restored at 10:25. More details will follow once we have the full fault report. DNS and email services would have been unaffected during this outage as other redundant servers were available.

Status update Sat, 30 Aug 2008 09:57

support@mtgsy.net (Microtech) — Sat, 30 Aug 2008 09:57 GMT

The hosted POP/SMTP services will be undergoing some maintenance this morning and may be unavailable for brief periods.

Status update Mon, 18 Aug 2008 20:30

support@mtgsy.net (Microtech) — Mon, 18 Aug 2008 20:30 GMT

dns0 is back on line after suffering some database corruption. The cause has been found and fixed. Our apologies for the outage. This should have had little to no affect on dns resolution as 4 other name servers were still resolving dns.

Status update Mon, 18 Aug 2008 19:30

support@mtgsy.net (Microtech) — Mon, 18 Aug 2008 19:30 GMT

dns0 is currently off line.

Status update Thu, 24 Jul 2008 17:03

support@mtgsy.net (Microtech) — Thu, 24 Jul 2008 17:03 GMT

UPGRADES TO HOSTED EMAIL SERVICES

Microtech is currently making some upgrades to it's hosting infrastructure. As a result the email store for the standard hosted POP/IMAP services will be taken off-line for approximately 40 minutes early this Saturday morning, around 7am. This will result in POP and IMAP for the standard hosted email service not being available during that time. This does not affect zimbra, mailscan, backup email or any other email service. No email will be lost during this time. Users may simply be unable to retrieve new emails.

Status update Thu, 5 Jun 2008 08:36

support@mtgsy.net (Microtech) — Thu, 5 Jun 2008 08:36 GMT

Just to confirm that the last server which showed some intermittent problems after Tuesdays power problems has been replaced.

Status update Wed, 4 Jun 2008 11:10

support@mtgsy.net (Microtech) — Wed, 4 Jun 2008 11:10 GMT

There are currently no email delays.

Status update Wed, 4 Jun 2008 07:00

support@mtgsy.net (Microtech) — Wed, 4 Jun 2008 07:00 GMT

Further to the power issue yesterday.

Part of our power protection equipment died overnight and damaged one of the mail scanning nodes. This server was replaced by 7am, but later that day, another node failed on the same circuit preventing user access to the spam queues, but not affecting email delivery. These have both now been replaced. There were some emails deferred yesterday after the equipment was replaced due to a corrupt database table. These were deferred, not rejected. This was detected later in the day only after some emails were reported not arriving (most were) and all problems are fully resolved as of 10pm last night. No mail was lost. The final 3rd server in that rack has also now had to be replaced, which we are working on now. This log will be updated once this has been done.

Status update Tue, 3 Jun 2008 08:51

support@mtgsy.net (Microtech) — Tue, 3 Jun 2008 08:51 GMT

Following the earlier power issues, all services are now returned to normal. Due to some mail nodes being off line during the outage there will be some delay to some email delivery, but this will be clear within the next hour.

Status update Tue, 3 Jun 2008 07:50

support@mtgsy.net (Microtech) — Tue, 3 Jun 2008 07:50 GMT

A power failure with the UPS equipment at our Guernsey site has affected some services. These are being restored now as replacement equipment has been fitted.

Status update Fri, 9 May 2008 22:00

support@mtgsy.net (Microtech) — Fri, 9 May 2008 22:00 GMT

All systems are now operating normally

Details will follow once a report has been made

Status update Fri, 9 May 2008 21:00

support@mtgsy.net (Microtech) — Fri, 9 May 2008 21:00 GMT

It seems all the euipment at telehouse did not come back on with the power. Engineers are still working on the problem. I will update you when we have more information.

Status update Fri, 9 May 2008 17:00

support@mtgsy.net (Microtech) — Fri, 9 May 2008 17:00 GMT

I'm sorry to say there is a connection problem to some of the servers at the moment. This is outside of our network, but engineers are on site working on the poblem now. I will update you as soon as we have more information.

Status update Fri, 9 May 2008 17:00

support@mtgsy.net (Microtech) — Fri, 9 May 2008 17:00 GMT

The connectivity issues should now be resolvd. More details will be posted later, but theproblems were caused by a power outage in London

Status update Sun, 30 Mar 2008 09:20

support@mtgsy.net (Microtech) — Sun, 30 Mar 2008 09:20 GMT

The zimbra std server is being rebooted as part of system maintenance. This should not take more than 10 minutes.

Status update Sat, 29 Mar 2008 16:33

support@mtgsy.net (Microtech) — Sat, 29 Mar 2008 16:33 GMT

The SMTP issue with the Zimbra std paltform should now be resolved. Please report any further issues.

Status update Sat, 29 Mar 2008 15:50

support@mtgsy.net (Microtech) — Sat, 29 Mar 2008 15:50 GMT

An issue with SMTP on the zimbra std platform seems to exist after an upgrade of zimbra yesterday. Engineers are aware of the issue and are working to resolve it now.

Status update Wed, 27 Feb 2008 10:00

support@mtgsy.net (Microtech) — Wed, 27 Feb 2008 10:00 GMT

Things are returning to normal, despite the ongoing attack. Thank you for bearing with us. More details will be posted here shortly.

Status update Wed, 27 Feb 2008 06:30

support@mtgsy.net (Microtech) — Wed, 27 Feb 2008 06:30 GMT

We are again suffering from a DOS attack of the same type as suffered earlier this week. Please bear with us whilst we try to minimise it's impact on services. Further updates will follow

Status update Wed, 20 Feb 2008 18:37

support@mtgsy.net (Microtech) — Wed, 20 Feb 2008 18:37 GMT

The previous network issue lingers. This is a network attack, mainly from Russia this time. We are attempting to minimise the dirsruption, if any, caused by this attack.

Status update Wed, 20 Feb 2008 12:53

support@mtgsy.net (Microtech) — Wed, 20 Feb 2008 12:53 GMT

A network issue is occuring causing slow access at times to some mail servers. This is being investigated.

Status update Tue, 5 Feb 2008 09:26

support@mtgsy.net (Microtech) — Tue, 5 Feb 2008 09:26 GMT

Mailscan incoming queues are suffering a slight delay at the moment due to very large volumes of spam being processed. This could slightly delay the delivery of some emails until they have been scanned. The queue is clearing now, and this is not anticipated to last more than 1 hour.

Status update Tue, 8 Jan 2008 10:00

support@mtgsy.net (Microtech) — Tue, 8 Jan 2008 10:00 GMT

We have discovered that some Netmon tests on tl2 have not failed as expected causing a few tests to not reach a failed condition once failed. This has now been resolved.

Status update Wed, 21 Nov 2007 19:45

support@mtgsy.net (Microtech) — Wed, 21 Nov 2007 19:45 GMT

Apologies for the very brief unavailability of our web site. This was due to the installation of a new filter on our web servers.

Status update Fri, 16 Nov 2007 07:43

support@mtgsy.net (Microtech) — Fri, 16 Nov 2007 07:43 GMT

Some additional maintenance on the POP server is required. This is being performed now and is expected to last about 1 hour. POP3 connectivity may be intermittant during this time. We apologise for the inconvinience.

Status update Thu, 15 Nov 2007 15:59

support@mtgsy.net (Microtech) — Thu, 15 Nov 2007 15:59 GMT

PLANNED MAINTENANCE NOTIFICATION

Our standard POP/IMAP mail system will be down for approximately 45 minutes from 17:00 this evening for essential maintenance. We apologise for this short interruption in service, but it is required in order to preserve quality of service.

This outage will not affect any other mail systems. Zimbra hosting, Mail forwarding, and Hosted exchange will all be unaffected by the maintenance.

Status update Sun, 4 Nov 2007 08:40

support@mtgsy.net (Microtech) — Sun, 4 Nov 2007 08:40 GMT

An electrical issue in one of our racks caused a power failure to several servers. They are all now back on line. The event lasted approximately 20 minutes and caused our web site to be unavailable.

Status update Fri, 5 Oct 2007 17:00

support@mtgsy.net (Microtech) — Fri, 5 Oct 2007 17:00 GMT

A brief issue affecting mail forwards has occured causing some mail forwards to be delayed. This has now been resolved.

Status update Thu, 30 Aug 2007 14:25

support@mtgsy.net (Microtech) — Thu, 30 Aug 2007 14:25 GMT

An update re the DDOS attack on our servers has been posted in the news section of our site.

Status update Thu, 30 Aug 2007 10:06

support@mtgsy.net (Microtech) — Thu, 30 Aug 2007 10:06 GMT

The netmon scanner has been re-enabled at the Guernsey site after having been disabled during the attack to prevent any false alarms.

Status update Wed, 29 Aug 2007 09:45

support@mtgsy.net (Microtech) — Wed, 29 Aug 2007 09:45 GMT

We have noticed that some domains hosted on our dns services do not use all the available servers, thus do not benifit fully from the distributed nature of the dns servers. For any domain hosted here you should be using 4 name servers. If your domain is registered with us and is hosted on our dns servers but uses out of date or an incomplete set of name servers, we will automatically update this for you today. If your name is not registered with us and you are not using the full 4 name servers or use the old .gg names for 2 of them, please contact us and we will provide the information for you to update them.

Status update Wed, 29 Aug 2007 08:04

support@mtgsy.net (Microtech) — Wed, 29 Aug 2007 08:04 GMT

If the person or persons responsible for the recent network attacks would like to let us know why they did this, whether it be aimed at a client hosting dns here or ourselves specifically, we will of course look into any grievance they might have. Feedback can always be submitted anonymously via our feedback form at http://www.mtgsy.net/contact.php

Status update Wed, 29 Aug 2007 07:11

support@mtgsy.net (Microtech) — Wed, 29 Aug 2007 07:11 GMT

The .uk name server IP's have been updated with Nominet. This will resolve any issues with the .mtgsy.co.uk name servers for .uk domains. Apologies for this oversight in the middle of all of this.

Status update Wed, 29 Aug 2007 05:13

support@mtgsy.net (Microtech) — Wed, 29 Aug 2007 05:13 GMT

DNS3 is fully restored now. This means all 4 name servers are again working fully. There should be no further issues. For those of you still using the dns1.microtech.co.gg and dns2.microtech.co.gg name servers retired years ago, please use dns1.name-s.net and dns2.name-s.net instead. Please do log a call via the support centre if you are still experiencing any issues and we will do our best to advise. Thank you for your patience during this difficult time.

Status update Tue, 28 Aug 2007 22:10

support@mtgsy.net (Microtech) — Tue, 28 Aug 2007 22:10 GMT

Things should pretty much be back to normal now. Due to dns caching at some ISP's it may take a little while for your ISP to start resolving dns from some of our servers, but services are up and running again on alternate servers and dns is resolving properly from most locations.
We appreciate some of the kind comments and support we received today. We realise that outages like this are very serious and can cause some people considerable issues (us included!). We have never experienced any attack like this in more than 10 years. We as yet do not know if the attack was targeted at a client using our dns servers or directly at us. We will be posting more details once an investigation has been made.
If you have any information regarding this attack, please do contact us in full confidence. We are offering a significant reward for information leading to a conviction of the person or persons responsible.

Status update Tue, 28 Aug 2007 19:31

support@mtgsy.net (Microtech) — Tue, 28 Aug 2007 19:31 GMT

3 of the 4 main name servers are now relocated and responding correctly. We expect the 4th to be online very shortly.

Status update Tue, 28 Aug 2007 18:55

support@mtgsy.net (Microtech) — Tue, 28 Aug 2007 18:55 GMT

Things are improving. We now have 50% of the dns network relocated and expect the remaining 50% to be fully operational shortly.

Status update Tue, 28 Aug 2007 16:55

support@mtgsy.net (Microtech) — Tue, 28 Aug 2007 16:55 GMT

The attack is ongoing. Due to the scale of the attack some of our providers have been forced to null route some of our traffic. We are setting up new servers in new locations now and these should be available in the next few hours. We sincerely apologise for these issues which are caused by circumstances outside of our control. We currently do not know if this attack is targeted at us or a client, though it is clearly aimed at all of our dns servers. This is causing name resolution issues. Please keep checking back here for status updates.

Status update Tue, 28 Aug 2007 12:00

support@mtgsy.net (Microtech) — Tue, 28 Aug 2007 12:00 GMT

We are experiencing a massive denial of service attack to all of our sites at the moment. Where measurable, traffic has been in excess of 1Gb at certain locations. We are working to resolve this issue as soon as possible. Please check this page for updates if possible rather than calling the office as we currently have all resources dedicated to restoring full service. For anyone with information regarding this attack, please be aware we are offering a substantial reward for information leading to the prosecution of the perpetrators. Please email pjsmith@mtgsy.net in full confidence.

Status update Sat, 28 Jul 2007 00:00

support@mtgsy.net (Microtech) — Sat, 28 Jul 2007 00:00 GMT

Nominet is performing maintenance this weekend. As a result, .uk name availability may not be available at times. Any registrations will be queued until Nominets systems are available again.

Status update Fri, 29 Jun 2007 20:00

support@mtgsy.net (Microtech) — Fri, 29 Jun 2007 20:00 GMT

A major power event has occured a short while ago at one of our sites damaging 2 of our servers. All services are now restored.

Status update Tue, 12 Jun 2007 17:30

support@mtgsy.net (Microtech) — Tue, 12 Jun 2007 17:30 GMT

Most Nominet systems are back up and running, so domain registrations via the site are fully working again.

Status update Tue, 12 Jun 2007 09:31

support@mtgsy.net (Microtech) — Tue, 12 Jun 2007 09:31 GMT

Various Nominet systems are still off-line following their attempted upgrade on Sunday. We have spokne to Nominet and they belive that the parts we require to register names and check availability will be back on line at some point today (Tuesday).

Status update Mon, 11 Jun 2007 10:30

support@mtgsy.net (Microtech) — Mon, 11 Jun 2007 10:30 GMT

Nominet systems are still down following their upgrade at the weekend. This means we are currently unable to register .uk names or provide availability information. We will update the page when Nominet srevice returns.

Status update Fri, 8 Jun 2007 10:00

support@mtgsy.net (Microtech) — Fri, 8 Jun 2007 10:00 GMT

A network issue is affecting access to some of our servers. This has now been resolved. Details will follow once we have full details.

Status update Sat, 2 Jun 2007 11:30

support@mtgsy.net (Microtech) — Sat, 2 Jun 2007 11:30 GMT

This mornings earlier network issue has returned. We are investigating now.

Status update Sat, 2 Jun 2007 06:20

support@mtgsy.net (Microtech) — Sat, 2 Jun 2007 06:20 GMT

All systems back to normal.

Status update Sat, 2 Jun 2007 05:55

support@mtgsy.net (Microtech) — Sat, 2 Jun 2007 05:55 GMT

A short system reboot of some systems is being carried out.

Status update Sun, 18 Feb 2007 03:33

support@mtgsy.net (Microtech) — Sun, 18 Feb 2007 03:33 GMT

POP3 server crash. Investigating...

Status update Wed, 14 Feb 2007 14:22

support@mtgsy.net (Microtech) — Wed, 14 Feb 2007 14:22 GMT

Emergency maintenance will be carried out today on part of our network. This will result in our web site being unavailable for approxiamately 10-15 minutes.

Status update Fri, 2 Feb 2007 17:00

support@mtgsy.net (Microtech) — Fri, 2 Feb 2007 17:00 GMT

Update re below issue. It would appear that one of the Telecity fibres has been cut causing the problems. Traffic is now routing over backup links.

Status update Fri, 2 Feb 2007 16:00

support@mtgsy.net (Microtech) — Fri, 2 Feb 2007 16:00 GMT

Some users are reporting intermittant problems accessing our web site. It would appear that routing on the internet is to blame. We are working with suppliers to resolve the problem.

Status update Tue, 16 Jan 2007 15:00

support@mtgsy.net (Microtech) — Tue, 16 Jan 2007 15:00 GMT

A failover of the data store on the Hosted POP/IMAP service has caused some copies of outlook to forget their place if you leave mail on our servers without deleting it after collection (which is what we recommend). This has resulted in some users recieving email that they had already received because the mail client does not know it has already downloaded it. This has caused an additional load on these particular servers which has caused access to be slower than usual whilst the mail clients 'catch up'. This should resolve itself shortly and no action is required on your part.

Status update Wed, 10 Jan 2007 14:07

support@mtgsy.net (Microtech) — Wed, 10 Jan 2007 14:07 GMT

NETMON SERVICE: In order to improve the efficientcy of the testing process, tests which have been responding as bad for 2 weeks or more will be paused. As non-responding tests take far longer than responding tests to make, this will improve testing times. Should you wish to return the test to active status you only need to unpause the test.

Status update Tue, 9 Jan 2007 20:40

support@mtgsy.net (Microtech) — Tue, 9 Jan 2007 20:40 GMT

smtp.mtgsy.net is back to normal again.

Status update Tue, 9 Jan 2007 20:00

support@mtgsy.net (Microtech) — Tue, 9 Jan 2007 20:00 GMT

A clients mail server is causing an accidental DOS attack on our hosted SMTP server. This only affects smtp.mtgsy.net and POP clients. This problem should be resolved in the next few minutes.

Status update Thu, 21 Dec 2006 11:20

support@mtgsy.net (Microtech) — Thu, 21 Dec 2006 11:20 GMT

Connectivity has returned to normal

Status update Thu, 21 Dec 2006 11:00

support@mtgsy.net (Microtech) — Thu, 21 Dec 2006 11:00 GMT

A network outage has occured at one of our sites. This has affected our website and dns2. We are investigating this now.

Status update Thu, 14 Dec 2006 10:45

support@mtgsy.net (Microtech) — Thu, 14 Dec 2006 10:45 GMT

A comms failure at one of our upstream providers is preventing access to one of the hosted email servers providing POP email. The provider has been made aware of this and is working to rectify the fault now.

Status update Tue, 12 Dec 2006 00:00

support@mtgsy.net (Microtech) — Tue, 12 Dec 2006 00:00 GMT

Our website, dns2, and some hosted services will be down briefly at 7:20 on the Monring of Thursday 14th December GMT to allow the move of some of our equipment to new cabinets. It is anticipated this move will take no more than 20 minutes during which these services will be affected.

Status update Tue, 5 Dec 2006 12:00

support@mtgsy.net (Microtech) — Tue, 5 Dec 2006 12:00 GMT

POP3 login times to pop.mtgsy.net seem to be a little extended today, perhaps due to the issue with the database we experienced last night. It is being looked into now. POP3 is working but there is occasionally a delay in authenticating.

Status update Tue, 5 Dec 2006 10:31

support@mtgsy.net (Microtech) — Tue, 5 Dec 2006 10:31 GMT

a POP3 service stopped responding and was restarted. Please report any further issues to support@mtgsy.net.

Status update Tue, 5 Dec 2006 01:00

support@mtgsy.net (Microtech) — Tue, 5 Dec 2006 01:00 GMT

A fault with our database caused problems with the website tonight. This issue could have been resolved quickly with the loss of some mail log data, or left to recover fully. We chose to let the db recover in order to fully keep all mail stats intact. This resulted in the website being unavailable for longer than we would have liked but it was in a period were the site is least used.

Status update Mon, 20 Nov 2006 18:45

support@mtgsy.net (Microtech) — Mon, 20 Nov 2006 18:45 GMT

Update from the previous call. All incoming queues are clear.

Status update Mon, 20 Nov 2006 12:00

support@mtgsy.net (Microtech) — Mon, 20 Nov 2006 12:00 GMT

A faulty switch has caused low mail thoughput on our mail queue processor overnight. As a result, some mail has been delayed. The switch has been reset and normall queue processing has begun. An update will be posted here as soon as the queues are full clear and no more outstanding mail is left.

Status update Fri, 3 Nov 2006 00:00

support@mtgsy.net (Microtech) — Fri, 3 Nov 2006 00:00 GMT

Hosted email services
Due to the mail server moves yesterday, some mails in the outgoing email queue on the hosted email service only were not delivered. These have all been delivered as of 11am this morning. This was due to the relay host being changed. This only affects hosted pop / imap accounts and not any other service including mailscan and backupmx services. There is currently no known mail delay on any of the mail services.