Support for services and products is primarily available via our web site support centre. Please Note: Standard Response times for Support is within 24 hours (excluding weekends and holidays).
Priority Support contracts are available, Please contact us for more information on obtaining a 24/7 priority support contract
Please ensure you have carefully checked the knowledge base, relevant manuals, etc for the answer to your question before contacting support. This way we have more time to help people and put our efforts into developing better software for you.
Please note that the free services on our site benefit from web based support only.
Please remember to include as much information as possible regarding the problem you are experiencing when contacting support. This will help us to help you. Should you not have received a response during this time, it is possible we did not receive your message so please attempt to contact us again, via our web site form or securely via our support centre. Please set the priority of your call appropriately.
We welcome suggestions from you, the user, to help us improve our service. If you feel the site or our services could be improved in some way please let us know. We do consider all suggestions.