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Article ID : # Last review : 2011-01-21 00:00:00

Enabling custom alerts to your clients


Netmon can notify your clients when their services are detected as failed. They can also be notified when the service is back up. This is a very pro-active way of letting your clients know you are already working on the issue.

To enable this feature you need to configure a custom alert profile for your client. When configuring the profile, tick the 'Email alert to client' option. This will expand to allow you to design a html email which will be sent to your client when the monitored service changes status. The following is an example of a brief message that includes both up and down responses to the client.

"Dear Client,

$DOWNThere would appear to be a problem with some of your network services at the moment.

Please be advised that Microtech engineers are already aware of the issue and are investigating.
We are pleased to inform you that the issue with your network has been resolved.

Thank you.

XYZ Limited.

The text between the $DOWN and $UP will be removed as appropriate.

Multiple email addresses in the email address box can be separated by commas if you wish to alert several addresses to the issue.



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